Survey on Library Systems

Breeding, Marshall. "Perceptions 2007: An International Survey of Library Automation" (January 9, 2008). At: http://www.librarytechnology.org/perceptions2007.pl

This electronic only publication provides a snapshot of the perceptions of library systems and library system vendors from a library point of view. By investigating various dimensions of customer satisfaction through questions to libraries about their current systems, their ILS (integrated library system) vendor, customer support services of vendors, and the likelihood the library would purchase another ILS from their current vendor, Breeding provides a perspective on library systems that isn't often discussed. Used in conjunction with Breeding's annual "Automated Systems Marketplace" article in Library Journal (http://www.libraryjournal.com/article/CA6429251.html), these two pieces provide a comprehensive look at the state of ILS' marketplace today.

--Reprinted by permission from Current Cites 19(1) (January 2008)