Library Journal released the results of their ILS Survey: Are You Satisfied? on April 1, 2011.
Library Journal recently surveyed librarians to tell what they, and their patrons, thought of their ILSs. Nearly 1300 librarians responded, including 709 public librarians and 541 academic librarians. Their answers will strike a chord with many librarians. For example, 62 percent of library directors said they were satisfied with their ILS, but only 36 percent of public services librarians on the front lines said the same. Many librarians said patrons wanted better search capability, with the familiar word Google repeated as a common refrain. And while fewer than 30 respondents used open source ILSs, most claimed satisfaction with them and said they would recommend them to colleagues.
Select this link to read LJ's summary, their graphical analysis, and their methodology: http://www.libraryjournal.com/lj/ljinprintcurrentissue/889620-403/are_you_satisfied.html.csp