As library services shift from a transactional to a transformational approach, the role of technical services is also changing from problem solver to solution creator. Solution creators recognize patterns, anticipate needs, and focus on skill sets and ability. It is a holistic approach that emphasizes creativity and innovation. By focusing on “what if” and the open exchange of ideas, leaders create a learning environment that encourages a growth mindset with a belief in potential. Individuals have the freedom to explore, question, and seek alternative solutions. Solution creators possess a combination of soft skills and technical ability, who contribute to the library's role of content creator.
Gibson, Sally, Technical Services Quarterly, volume 33 issue 2, 2016